Consider these suggestions for a direct conversation a student:

1. Ask the student if you can schedule a one-on-one meeting.
   
2. Let someone else in your department or office know about the scheduled meeting so they can be available if necessary.
3. Tell the student what you have noticed about their behavior that leads you to be concerned, and that you are worried about them. (“I have noticed that you seem very tired the past two weeks.” “I’ve noticed you’ve missed class three times in the past two weeks.”)
4. Avoid “why” questions, which may be experienced as judgment.
5. Ask open-ended questions. (“Tell me a bit about how things are going for you this semester: What's been difficult? satisfying? . . .”)
6. Listen to the student’s response. You need not be scared off by an emotional response. Talking about a problem, or labeling a crisis, does not make it worse. It is the first step toward resolving it. Be patient. Don't give up if the student doesn't talk easily.
7. Deal directly with the issues without judgment. Allow the student to tell his/her story. Allow silences if they occur. Sometimes what follows can be especially productive.
8. Restate what you have heard, so the student will know you understand.
9. Ask what he/she believes would help.
10. Suggest resources and offer hope.
    • Encourage the student to utilize available resources.
    • Convey to the student that asking for help is a sign of strength.
    • Ask the student, “who in your life/community would you be comfortable talking with about this situation?” or "What do you think would help in this situation?"
    • Suggest a “one time” visit (e.g., with a CAPS "Let's Talk" counselor.) 
11. Know your own boundaries and limitations and, if necessary, get help determining a course of action. Say something like, "I know (name) in (department/office) who has helped other students with similar circumstances. I'd like to call her/him right now to get input/advice about this. Will you please stay while I call?" (If no, respect the student's decision, invite him or her to reconnect with you as needed. If you have lingering concerns, alert another network partner who may have additional thoughts about supporting the student.)
12. Call upon a campus resource, such as a college's academic advising/student services office (see right) or Counseling & Psychological Services (CAPS) at Gannett (255-5208) for consultation & advice about next steps.